Bring your channels together.
Give your team one place to see incoming messages and pick up the conversation.
CUSTOMER SUPPORT. FULLY CONNECTED.
Every conversation.
A closer connection.
One workspace for live chat, email, WhatsApp and your Knowledge Base. AI Assistant ready and n8n ready, for a more connected support experience.
THE CONNECTED WORKSPACE
Live chat
Email
WhatsApp
Inbox 12
All conversations
You’re in good company.
Aanya MehtaLive chat
OpenToday
10:42 AMMaya · 10:43 AM Private noteNew customer. Let’s make their first day a good one.
All conversations, together.Illustrative preview
A little more connected.A lot less back and forth.
Different channels. One continuous conversation.Interactive product preview
OUR CLIENTS
Teams using ByteDesk.
Meet customers
where they already are.
Live chat
Email
WhatsApp
Social messaging
THE BYTEDESK WORKSPACE
Less searching.
More solving.
Conversations, knowledge and the people behind every answer. Give your team one connected place to work.
01 / 05
EVERY CONVERSATION, CONNECTED
One inbox. All the context.
Bring live chat, email and WhatsApp into one shared workspace. Find the conversation, see the history and make the next reply count.
- Live chat, email & WhatsApp
- Customer history close at hand
- Clear ownership for every conversation
WORKSPACE / Shared inboxTeam inbox
3 conversationsAanya Mehta
NowA little help getting started
James Lee
2mThanks, that did it!
Sara Khan
5mFollowing up on our conversation
MR
Assigned to Maya
Context included. Ready to reply.
Conversations Knowledge People
Better together, in ByteDesk.
KNOWLEDGE BASE
Good answers.
Always within reach.
ByteDesk includes Knowledge Base modules, so your product guides, FAQs and support articles have a place of their own. Help customers find answers and give your team a shared source of useful information.
Give your knowledge a home.
Bring onboarding guides, common questions and product information together.
Help customers help themselves.
Turn familiar support questions into clear, reusable articles.
Keep your team on the same page.
Build a reference your support team can use throughout the conversation.
ByteDesk Knowledge BaseILLUSTRATIVE PREVIEW
YOUR ANSWERS START HERE
How can we help?
Guides and answers from your team.Getting startedA clearer first step
Product guidesMake the most of it
Common questionsAnswers that help
EXAMPLE ARTICLES
Welcome to your workspace
Get your team up and running
Find the right support channel
Example content showing how your help resources can come together.
AI ASSISTANT READY
Make AI part of
your support team.
ByteDesk is AI Assistant ready. Bring AI-assisted conversations into your support setup, with workflows built around how your team helps customers.
Your knowledge, at the centre.
Plan your assistant’s answers around your product, policies and approved information.
An assistant that fits your workflow.
Choose where AI can help and shape the experience around your support needs.
People when it matters.
Design clear handoffs for questions that need a human touch.
ByteDesk AI AssistantWORKFLOW EXAMPLE
Customer question
“Can you help me get started?”
Your team’s knowledgeProduct guides · FAQs · Policies
AI AssistantConfigured for your support experience
Assist the customer Hand off to your team
A starting point for your assistant setup. We’ll walk through the details with you.
n8n workflowEXAMPLE FLOW
ByteDesk conversationA starting point for your workflow
n8nYour logic. Your workflow.
Your CRMUpdate a contact
Your teamSend a notification
Illustrative workflow. Connections and actions depend on your chosen setup.
N8N READY
The conversation starts here.
The workflow goes further.
ByteDesk is n8n ready. Connect your customer-support process with the tools your business already uses, and build workflows around what happens next.
- Turn conversation events into useful next steps.
- Connect customer context with your CRM and business tools.
- Shape routing, notifications and follow-ups around your team.
A CLEARER WAY TO WORK
From “who’s on this?”
to “already taken care of.”
Give every conversation an owner.
Route questions to the right people, share notes and keep everyone in the loop.
Make every reply count.
Use the full customer context to give a useful answer and a clear next step.
KEEP YOUR CUSTOMER CONTEXT CONNECTED
Fits into your workday.
And your wider toolkit.
Your customer relationships go beyond the inbox. Let’s connect the conversations, contact details and workflows your team relies on.
Talk through your integrationsWe’ll confirm compatibility and setup with you.
PRICING THAT STARTS WITH A CONVERSATION
Your team is unique.
Let’s find the right fit.
Tell us how you work. We’ll put together a quote for your team, your channels and the support you need.
Contact us for pricing A clear scope. A personal conversation.
A LITTLE MORE CLARITY
Good questions.
Straight answers.
Get to know ByteDesk, from your first conversation to the way your team works.
What is ByteDesk?
ByteDesk is a customer support platform that brings live chat, email and messaging conversations into a shared team inbox. With Knowledge Base modules, AI Assistant readiness and n8n readiness, ByteDesk helps your team keep conversations, customer context and support workflows connected. ByteDesk is a product of ByteWeb IT Solutions Private Limited.
Who is ByteDesk built for?
ByteDesk is built for support and sales teams that want a clearer way to manage customer conversations. It suits growing software businesses, online stores and service teams.
Does ByteDesk include a Knowledge Base?
Yes. ByteDesk includes Knowledge Base modules for product guides, FAQs and support articles. Give customers useful self-service resources and your support team a shared reference. Ask for a walkthrough of the Knowledge Base setup for your team.
Is ByteDesk AI Assistant ready?
Yes. ByteDesk is AI Assistant ready. We will help you plan an assistant setup around your knowledge, support workflow and human handoffs. Ask for a walkthrough to discuss the configuration that fits your team.
Can I use ByteDesk with n8n?
Yes. ByteDesk is n8n ready. Discuss workflows that connect customer conversations with your CRM, team notifications and follow-up processes. We will confirm the connections and configuration for your chosen tools.
Can ByteDesk connect with my CRM?
Tell us which CRM you use and what you want to sync. We will confirm the available integration route, field mapping and setup requirements as part of your demo.
Can I use ByteDesk instead of Intercom or Chatwoot?
If you are considering an alternative to Intercom or Chatwoot, ask for a ByteDesk walkthrough. We will review your channels, workflows and migration needs so you can judge the fit before making a change.
How much does ByteDesk cost?
Contact us for a quote based on your team, conversation channels and setup needs. We will walk you through the scope and pricing before you decide.
How do I get started?
Request a demo using the form below. Share a little about your team and current support setup, and we will help you plan the next step.
LET’S MAKE SUPPORT FEEL PERSONAL
Your next great
customer experience
starts here.
See what ByteDesk could look like for your team. We’ll walk through your channels, Knowledge Base, AI Assistant needs and n8n workflows to help you find the right setup.
- A walkthrough focused on your team
- A conversation about your existing tools
- Clear next steps and a tailored quote
Good conversations.Better relationships.
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